Relaying the news of the latest award to hotel general manager Ruslana Yarmolyuk, TripAdvisor officials said: “Our travellers consistently commend your property with the highest praise, and we recognise your four-star rating as an exceptional achievement.” The citation added that “only the very best in the business are awarded a Certificate of Excellence”.
A typical review of the Ibis on TripAdvisor reads: “For less than £60 room only, it's hard to criticise this hotel. Clean and basic summarise the hotel best. Great location, cheap parking nearby and the station a 5min walk away.”
Ms Yarmolyuk said: “We very much appreciate comments on TripAdvisor by our guests regarding their stays at Ibis Stevenage Centre. It is always a pleasure to receive positive feedback but we take due notice of the other kind as well if we receive it.
“I make sure to share all comments with the team here. Feedback is valuable to us and serves as an indication of how we’re doing as well as being an encouragement to all of our staff as we strive continuously to improve the quality of our services.”
The TripAdvisor website claims to be the world’s largest social travel network. It is designed to assist customers in gathering travel information, posting reviews and opinions of travel-related content and engaging in interactive travel forums. It advises its contributors have written millions of reviews describing their best and worst holidays, so readers can decide where to go and what to avoid.
The Ibis Stevenage Centre, a member of Fairview Hotels and of the Hertfordshire Hoteliers Association, is at Danestrete, Stevenage SG1 1EJ, telephone 01438 779955. For more details, go to the website at www.ibishotel.com/stevenage.