Hertfordshire Trading Standards is advising businesses to familiarise themselves with significant changes in consumer rights.
1 October 2015 sees the introduction of what is being heralded as the biggest shake up of consumer law in a generation. The Consumer Rights Act 2015 will bring consumer law into the 21st century by setting out clear and updated consumer rights for goods, services and, for the first time, digital content.
The changes will bring greater clarity to the law and help both businesses and consumers by making it clear what their rights and responsibilities are in any particular circumstance.
The main changes being introduced are:
• A clear 30 day time period to return faulty goods and get a full refund. Currently the law is unclear as to how long this period should last.
• An entitlement for consumers to get some money back after one failed repair of faulty goods, or one faulty replacement, even if more than 30 days have passed.
• The introduction of new specific rights for consumers to get a repair or replacement of faulty digital content such as online films, games, music downloads and e-books.
• The right for consumers to demand that substandard services are redone, or failing that receive a price reduction.
Richard Thake, Cabinet Member for Community Safety, said: "We welcome this new legislation which increases and clarifies the rights of consumers. Businesses should now be looking at all aspects of their sales policies to ensure they are compliant by 1 October.
“If businesses need any advice about the new legislation they can call Hertfordshire Trading Standards on the Business Advice Hotline on 01707 282401.”
For more information about the new law and other consumer and business related issues visit www.hertsdirect.org/fairtrading
Consumers can contact the Citizens Advice Consumer Service for advice on 03454 040506.