Excellent customer service is key to any company’s success, which is why every business would love to have recognition for fostering great relationships with their clients and customers. This is why, at the Inspiring Herts Awards last week, Chamber member Lumina Technologies were thrilled to win the much coveted Excellence in Customer Service Award.
Lumina puts great emphasis on not only providing the best technical service, but thinks of itself as a ‘customer service first, technology second’ company. Their customer service training also includes getting staff member to empathise with their clients in order to better understand why first rate customer service is so important.
To say thank you to front line staff, Paige Nicklin and Jamie Messer who both work on the Support Desk were invited to the ceremony and collect the award. They were accompanied by Service Delivery Manager Ash Vekaria, as well as Director Helen McBarnet and MD Richard McBarnet.
Page said: “Customer Service is so important because that’s how our clients see and interact with us every day, and is largely what forms their opinion of Lumina. I’m proud to be in a position where, not only has the Service Desk team been invited to a prestigious awards ceremony, but also that the Managing Director was kind enough to say the award was wholly due to the hard work and dedication of the Service Desk team. Having such a confident lead and working with motivational and inspiring managers is what drives us to be the best version of ourselves and we wouldn’t have won if it wasn’t for the constant and consistent hard work of Richard and the management team.”
MD Richard McBarnet is understandably very proud of the win and of his team. “Winning this award has given such a positive strong message to the team and is one of my proudest achievements as MD because it is an award at a team level, reflecting the pinnacle of what our business is all about. This is especially the case given that we were up against strong competition from companies in the hospitality sector, which is historically very strong on customer service.”