Driving Sustainable Business Performance

Lancaster London Hotel

26th February 2013


We are delighted to announce that the Institute opf Customer Service has agreed a special conference rate for Hertfordshire Chamber of Commerce members.  You will be entitled to 10% off the non member price of £745 + vat.

Delegates will get:


Insight and proven strategy examples from UK business leaders

Pracdtical advice and solutions to take away and implement

Access to best practice and networking.


Speakers will include:


Steve Holliday

Chief Executive of National Grid

Investing in customer service


Laura Wade-Gery

Executive Director Marks & Spencer

Communicating on customers' terms


Andy Green

Non-Executive Director of ARM

Culture change the seamless way  


Kai Peters

Chief Executive  Ashridge Business School

Should customer service reporting be regulated?


Alan Barrell

Entrepreneur in Residence University of Cambridge

Customer service without bordfers - a global perspective


Jo Upward

Managing Director Platform

Should customer service reporting be regulated?


Des Benjamin

Chief Executive Simplyhealth

Question time panel


Full details can be found on the attached link http://www.customerserviceconference.co.uk/conference.php


To book your place contact chris.morley@icsmail.co.uk.  You will need to register and pay by credit card and mention that you are a member of Hertfordshire Chamber.