Members of the public can look forward to a new and improved website to enable more efficient transactions with the Council.
As part of its Digital Transformation Programme, the Council is developing a new website which will lead to a significant change in the way that customers can interact with the Council and its services.
The first phase of the website will launch on 31 July which will provide access to a new homepage and many frequently accessed customer transactions, ranging from reporting a missed bin and appealing a parking fine to receiving housing advice and information about the electoral register. The new website will be easily accessed from a mobile device or tablet as well as on a personal computer or laptop.
Further developments to the website will be rolled out on a monthly basis until the end of March 2020.
In addition, the new customer reception will be open to the public on 31 July providing a consistent customer service approach with multi-skilled staff. The reception will enable self-service for those customers who do not have access to the internet at home and supported self-service for customers who need assistance to use the new digital services.
From this date, visitors to the housing, council tax and benefits services will no longer need to access level 3 of the office, all queries will be dealt with by staff on the ground floor.
Customers seeking advice on homelessness will no longer need to physically attend the Council offices - the website will provide tailored information relating to their circumstances. If further information is required, customers can complete a contact form and will receive an email with additional information or a telephone call-back.
All other housing advice queries will be dealt with by the customer service advisors via the telephone, at the ground floor reception or by emailing firstname.lastname@example.org.
These are the first steps along the path to creating an improved and more satisfying experience for customers when dealing with the Council.