Excellence is the new network package from the unique partnership of Exemplas and the University of Hertfordshire. Built on the principles of Investors in People (IiP), Excellence offers a range of services that will help to maximise organisations’ performance and success. Furthermore, the partnership brings a blend of pragmatic support and academic rigour. Between us, we have been supporting people development for many years, providing guidance, training and consultancy to help organisations to get the best out of their most valuable resource: their staff. Building on the Investors in People Support Club, the package has been expanded to bring you a whole range of exciting new services.  For a modest annual subscription, Excellence brings together HR specialists from a wide range of organisations – to share best practice, learn from each other and network for mutual benefit.  Who is it for? Excellence is for any organisation that recognises and values the contribution its staff make to its success. If your focus is on developing skills, managing change, attracting quality graduates, recruiting and retaining a high calibre, loyal and motivated workforce, developing leaders or unlocking the potential of your people, your organisation will benefit from joining Excellence. In addition, organisations that are working towards – or have already attained – the internationally recognised IiP Standard will find that Excellence helps them to measure themselves against the Standard and obtain specialist support to achieve or retain recognition and go beyond.  We would expect organisations that join Excellence to nominate representatives who have specialist responsibility for HR issues in their organisation and/or lead on IiP recognition. Joining Excellence will bring you a package of benefits that will speed your journey through IiP recognition and beyond. IiP recognition is a small part of the process of continuous improvement. 


Excellence member benefits

 Excellence membership provides an exceptional array of resources to help your organisation achieve, retain and build further on the IiP Standard including: ·          tailored adviser support·          management training needs analyses·          workshops and seminars·          a members-only online resource library of HR advice and checklists·          exclusive access to a portfolio of standard HR templates·          quarterly e-zines·          monthly e-alerts covering HR and employment law updates·          regular networking events·          annual dinner

Tailored adviser support

 Your organisation will receive two half-days of business support for each year of Excellence membership. During these sessions one of our expert advisers will work with you to address issues relevant to your specific needs.  For example, they might give your organisation an IiP pre-assessment health check, or help you to devise a solution to a known problem. Once you have used up your free half-days, you will be eligible for a discount on all further adviser support. 



Training needs analysis

 Given the crucial role that managers play, and the high cost of their time, you need to know the exact areas in which they need development. Training needs analysis (TNA) will pinpoint your managers’ knowledge and skills gaps, comparing their performance with the level the organisation really requires. We will give your organisation a TNA for up to ten managers for each year of Excellence membership. 


Workshops and seminars

 Your organisation is entitled to five free delegate places on a range of valuable core workshops and seminars for each year of Excellence membership. Some of these relate directly to IiP, while others deal more widely with the development of people, skills and winning attitudes. Choose from the following workshops and seminars to enhance your organisation’s knowledge and management skills: ·          Preparing a business plan·          Personal Effectiveness·          Planning for learning and development·          Putting the action into action planning·          Effective communication·          Project Management·          Effective Management·          Negotiation Skills·          Team Building·          Leading Teams·          Performance management·          Evaluation – the business benefits·          Leadership and management for IiP·          IiP assessment – what you can expect·          IiP – the current Standard 



Online resource library for advice and checklists

 Excellence membership gives your organisation’s access to an extensive online library of resource documents on HR issues. Here are just a few of the subjects covered: ·          Staff recruitment – including equal opportunities, avoiding discrimination, attracting good candidates, selecting the right person, and contracts of employment. ·          Managing staff – including flexible working, trade unions, maternity and paternity leave, avoiding constructive dismissal claims, absenteeism, sexual harassment  complaints and prevention, managing change, staff appraisal, health and safety, and training and development. ·          Managing leavers – including dealing with resignations, dismissals, redundancy, employee references and final payments. 
Online portfolio of HR templates Excellence members will be able to download our range of useful HR templates, including job descriptions, appraisal forms, training evaluation forms, equal opportunities policies, competency frameworks and many more. 



Quarterly e-zines

 We will send Excellence members our regular quarterly e-zine covering issues of interest and importance to HR managers. 



Monthly e-alerts

 All Excellence members will receive monthly e-alerts to keep them up to date with any changes to HR and employment legislation.   Networking for success Meeting and mixing with like-minded people in other organisations can benefit you and your managers in many ways. As a member of Excellence, you will receive invitations to a number of key networking events throughout the year. Talking to your peers about their HR policies and experiences will reinforce your learning, and spark ideas. Moreover, you may strike up profitable business relationships with other attendees. Your inclusive networking opportunities will include:  ·          a schedule of regular meetings – often over breakfast, lunch or dinner ·          the Excellence annual dinner, where we celebrate major events of the year. 
Additional benefits for members The benefits included in the membership package are impressive enough – but it doesn’t stop there. Subscription gives preferential rates on training, leadership and management programmes that will boost the performance of your employees and your organisation. Members also benefit from access to the University of Hertfordshire’s resources including invaluable knowledge transfer through short-term student placements and access to the University’s graduates.   Leadership and management training  As a member of Excellence, you can take advantage – at preferential rate – of the excellent line-up of leadership and management courses that we run for organisations committed to developing their employees.  We can offer you anything from a half-day training course to a full programme of support, featuring:  ·          training tailored to the specific needs of your organisation and your delegates·          assessment of competence to ensure that your delegates go on to implement their learning in the workplace and that successful delegates receive a nationally recognised qualification.  Through training with us, your managers can gain accredited management qualifications from the Chartered Management Institute (CMI) and the Institute of Customer Service (ICS), HR related qualifications and awards from the Chartered Institute of Personnel and Development (CIPD) and degree qualifications from the University of Hertfordshire (UH).  We are also one of the few CMI and CIPD assessment centres to offer “paperless” assessment for National Vocation Qualifications (NVQs). Rather than requiring candidates to gather and present their own evidence of competency in paper form, our assessors gather evidence visually and aurally at one-to-one meetings, recording the proceedings on tape to ensure that the quality requirements are met. 
CMI qualifications: ·          NVQ assessor and verifier awards·          Certificates and diplomas in management for all levels, and in business start-up and development ·          NVQs in team leading, management and business start-up. CIPD qualifications: ·          NVQ assessor and verifier awards·          NVQS in direct training and support, and in learning and development ·          certificates in coaching and mentoring in the workplace. ICS courses: ·          FirstImpressions™ – foundation level training for front-line customer service staff·          ServiceManagement™ – for customer service managers and team leaders. UH degree courses: ·          Bachelor degrees in management·          MBA- Masters in Business Administration     Diversity and social responsibility consultation  Embracing diversity is not only socially responsible: it is essential to business success.  With benefits including increased productivity and efficiency, a wider customer base, improved staff recruitment and retention, and innovation; diversity is emerging as a key concept in 21st century business development.  Your Excellence membership will enable you to consult with our expert advisers on diversity and corporate social responsibility, supporting your organisation in realising these opportunities. 
Membership Membership of Excellence is one of the most cost-effective investments your organisation can make. Subscription brings an unrivalled portfolio of tools to give your organisation an edge in the competitive arena of human resource development, motivation and retention. The minimum subscription period is only 12 months. We are confident that one year’s membership of Excellence will improve your organisation’s HR practices to yield measurable results. We will be delighted to hear from you, and we look forward to helping your organisation to grow and prosper.   
Exemplas is: ·        ISO9001:2000 certified·        Recognised as an Investor in People since 1997·        Customer First Accredited·        Awarded as one of UK’s 100 most visionary organisations in 2002·        Listed as one of Europe’s 500 key economic growth companies in 2004·        Named an “Exemplar Employer” (a leading employer of women) by Ruth Kelly, the Minister for Women in 2007     To request a call from a Business Development Manager to discuss your organisation’s needs call: 0845 60 20 101       Exemplas Limited 4 Bishops Square Business ParkHatfieldHertfordshire  AL10 9NEUnited Kingdom T: +44 (0) 845 60 20 101F: +44 (0) 845 60 20 111E: info@exemplas.com www.exemplas.com