The Department for Business, Innovation and Skills has launched a consultation on civil remedies as part of the Consumer Bill of Rights. This consultation seeks to clarify and simplify consumer law to enable businesses to easily comply as well as allowing consumers to assert their rights with confidence.However, there are a number of measures proposed in this consultation which are of concern.  For example, including flagging breaches on a publicly accessible ‘naming and shaming’ database of non-compliant businesses; businesses in ongoing relationships with consumers being required to provide details about other suppliers’ products and offers to promote switching; and a requirement to inform existing customers (either directly or through publicity) of any breach and the remedial action taken.
The BCC will be responding to this consultation, and would welcome any views on these proposals from Chambers or members. To submit a view or for more information, please contact Kamala Mackinnon by 3rd December on