Chamber Business Awards 2018:
Hertfordshire firm wins Customer Commitment award
MCP Property Services, who specialises in providing property repair and maintenance services to support social housing organistaions, is celebrating after winning the Customer Commitment award, sponsored by Stagecoach Group, at the British Chambers of Commerce’s annual Chamber Business Awards 2018. The Chamber Business Awards, now in its 15th year, is one of the showpiece events in the business calendar, highlighting the role of business in delivering growth and prosperity for the UK and local communities.
Since its foundation in 1978, the family-run business, who are members of Hertfordshire Chamber of Commerce, has expanded to over 100 engineers and operatives and now services over 60,000 properties a year. Over its 40 years of trade their desire to look after people is still at the heart of everything they do.
Their investment in technology has allowed them to better respond to queries from customers and has increased efficiency within the company. They have set their objectives to receive 100 percent feedback, which is supported by an automated text message system allowing customers to respond with feedback immediately. This investment has resulted in a 35 percent increase in total responses received. All of MCP’s services are constantly monitored to ensure standards are always met.
Francis Martin, President of the British Chambers of Commerce (BCC) said:
“MCP Property Services is a prime example of a company understanding their customers and striving to always do better. Their dedication to gathering customer feedback is a testament to their commitment and level of service. They are worthy winners of this award.”
Neil Micklethwaite, Rail Commercial & Business Development Director for Stagecoach Group, said:
“On behalf of Stagecoach Group, we would like to pass on huge congratulations to MCP Property Services on their award win – we were very impressed by the significant steps they continue to make in providing a constantly improved service to their customers.”
“As a national transport group focused on delivering high quality services for our rail, bus and tram customers right across the UK, we are very pleased to recognise those organisations who have a real long-term focus on customer service and care and this is a well deserved win for MCP Property Services.”