Commenting on Ofcom’s digital communications report, Mike Spicer, Director of Research at the British Chambers of Commerce, said:

“We have seen mounting evidence that businesses are suffering from poor service standards, ‘not spots’, unreliable connections, and a market structure that fails to offer competition and choice. Any moves therefore to improve investment in digital infrastructure will be welcomed by firms that are desperate to grow and thrive.

“We support Ofcom’s proposal to shift away from the over-reliance on copper-based technologies, and encourage the large-scale deployment of new ultrafast networks. Businesses will welcome the move to a more independent Openreach if it delivers practical results. However, unless firms see improvements in reliability, speed and coverage, their performance, and UK productivity as a whole, will be held back.

“The target of a 10Mbps Universal Service Obligation as a starting point is still not ambitious enough. This must be higher for business broadband, in order to reflect the pace of developments in an increasingly digital-first world.”