Responding to the news that talks between Royal Mail and postal unions have failed to reach agreement, BCC Policy Adviser Narinder Gill said:

“Small firms rely on royal mail services to do business, and get hit in the pocket every time post is held up. Estimates suggest that each postal strikes costs the UKs small and medium sized businesses (SME’s) £2.5 million through delayed post.

“All that the strikes are achieving is disruption and the further degradation of the reputation of Royal Mail. An agreement needs to be reached soon or yet more customers will seek alternative solutions for their postal needs.”