Commenting on the disastrous opening of Heathrow's Terminal 5, David Frost, Director General of the British Chambers of Commerce, said:"The shambles we have seen at Heathrow's new Terminal 5 comes as little surprise. It is yet another depressing chapter for the UK's crumbling transport system and sends a depressing message to businesses around the world.  

"This is a PR disaster at a time when London and the UK are positioning themselves as global players. We can only hope that this will provide a wake up call as we gear ourselves up to host the Olympics in 2012."