Handelsbanken, the fast-growing relationship bank, has opened its doors to customers in our county town of Hertford.
Branch Manager Debbie Chilton and her team of experienced local bankers, have established their branch in the historic Bluecoats school. They have already begun building relationships with individuals and businesses looking for bespoke service, consistent support and sensible decisions based on their individual circumstances.
Handelsbanken has a reputation as one of the world's strongest banks*, with over 750 branches in 24 countries worldwide. During this economic downturn, the bank has been able to more than double its British branch network, today supporting customers in 161 communities across the country.
Due to its strong focus on long-term relationships and high levels of personal service, the bank was recently rated top for customer satisfaction for the fourth year running in an independent survey of British banks’ personal and business customers**.
Alongside Debbie, the Handelsbanken Hertford team includes Corporate Banking Manager Garry Dayes, Individual Banking Manager Mark Wilson and Account Manager Support, Rakki Rifat. All team members live in the area and are already known within the local professional community.
“Our overwhelming focus is on satisfying our customers. We achieve this by offering first class service, competitive products and by always providing our best advice for the customer, untainted by targets or bonus incentives. This brings us close to our customers and we are able to build strong, lasting relationships.”
All customer-related decisions in Handelsbanken are taken by branches, and each customer has direct line access to a dedicated relationship manager who understands is able empowered to make decisions.
Handelsbanken has maintained high credit rating and has not needed any government or shareholder support in the current economic downturn. In fact, the bank has such a strong international reputation that it was recently rated as one of the ten strongest banks in the world by financial information provider Bloomberg*.