The criteria for all categories include commitment to excellent accommodation or facilities, high standards of customer service, care for the environment, innovative business ideas to attract new and repeat business and accessibility for disabled guests. B&B / Guest Accommodation of the Year

This award covers all areas of B&Bs including farmhouses, inns and guesthouses.  The award winner will offer a high standard of accommodation and customer care in a homely and friendly atmosphere. Open to all properties with a minimum of 4 or 5 Diamonds or Stars (if assessed under the new common  standards) and a VisitBritain Gold or Silver Award, or the equivalent grade and accolade from the AA of Red Stars (NOT AA Rosettes).

 

Small Hotel of the Year (up to 50 bedrooms) / Large Hotel of the Year (min 35 bedrooms)

This award is aimed at all hotels and townhouses, from the small family-owned country hideaway to the imposing flagship of an international chain.  Entrants must have a rating of 1 to 5 Stars and a VisitBritain Gold or Silver Award, or the equivalent grade and accolade from the AA of Red Stars (NOT AA Rosettes).

 

Self-catering Holiday of the Year

Self-catering holidays are enjoying a huge surge in popularity, and the judges are looking for self-catering establishments or serviced apartments that have boosted business by making the most of their distinctive appeal.  Open to all self-catering establishments or serviced apartments with a 4 or 5 Star rating (where multiple units have entered, all of the units must have 4 or 5 Stars)

 

Caravan Holiday Park of the Year

The judges are looking for parks that have boosted business by making the most of their distinctive appeal.  Open to all caravan holiday parks with a 4 or 5 Star rating in the British Graded Holiday Parks Scheme.

 

Small (up to 50,000 visitors per year) / Large (over 50,000 visitors per year) Visitor Attraction of the Year

Open to all visitor attractions, including museums, interpretation centres, theme parks, historic houses and castles (must be signed up to the Code of Practice for Visitor Attractions or be part of the VAQAS standard).  Visitor attractions will be judged on the overall quality of the experience they provide.

 

Sustainable Tourism Award

 

This award has been designed to reward tourism businesses working to maximise their positive impact on the environment and local area/community.  Any business directly involved in tourism is eligible. Short-listed entries will demonstrate proven commitment to sustainable best practice by demonstrating particular innovation that is having a positive long term impact or demonstrating a marked improvement in a given area within the last two years.

 

Tourist Information Service of the Year

All Tourist Information Providers are eligible to enter, regardless of their size, location or resources.  Entries should demonstrate that they are outstanding in the provision of visitor services.

 

 

 

Meet England Business Tourism Award

 

This award acknowledges the huge importance of the meetings, incentives, conferences and exhibitions sectors of the tourism industry. Special attention will be paid to innovative products or business tourism products reaching new market segments, as well as upgrading of or creation of new facilities.  Open to any organisation in the business tourism industry - for example, exhibition centres, convention hotels, country hotel / house properties, conference and banqueting venues, event management companies etc. 

 

Best Tourism Experience of the Year

 

This award covers tourism experiences that are of a substantial nature - they may be a large or small experience.  Entries could embrace a range of activities as diverse as Llama trekking, a major air show, tour or festival.  However, this category DOES NOT cover areas such as best breakfast experience, or the best interpreted view from a cliff top, for instance ...........

 

Tourism Website of the Year

 

This award acknowledges the huge importance of the internet within the tourism industry.  Special attention will be paid to the provision of new and / or innovative facilities on the site.  Open to any organisation in the tourism industry - for example, accommodation providers, individual attractions, local authorities, marketing consortia etc.

 

Outstanding Customer Service

 

This award is designed to reward exceptional standards of customer service and promote these success stories as examples to the industry.   The judges will be expecting the nominee to be committed to a high level of customer service in all aspects of hospitality and contact with guests.  Nominees could be working in any sector of the tourism industry - for example, taxi companies, tea shops, book stores, motorway service areas, tour operators etc.

 

Taste of England

 

This award aims to reward tourism businesses that use or produce local produce and who, in turn, contribute to the long-term sustainability of the local community in which they live and run their business.  It is open to all sectors of the tourism industry who provide a catering function; producers or suppliers of food and drink products, including accommodation establishments, caravan parks, self-catering operators, visitor attractions, transport operators, pubs, restaurants, cafes and tearooms; producers of locally grown or sourced food and drink, including vineyards, orchards, butchers (these entries must include a visitor experience - eg wine tasting sessions, factory tours etc).