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Customer Services Administrator, facemediagroup

I think apprenticeships are brilliant. They’re a chance to take a leap into the real world. I’m dealing with real-life customers and situations all the time, answering calls and emails, checking deliveries, advising customers and interacting with them. It’s all about learning and moving forward, and I’m getting everything I need to move onto the next step.


Parents of Kerri, a customer services administrator

My perceptions of Apprenticeships have definitely changed since Kerri began hers. She has grown in confidence whilst working towards an NVQ 3, and she’s in stable employment. She’s getting a taste of what it’s like to be at work while still learning. And most of all she’s happy, too. So it gets a big thumbs-up from me/us.



Right now we have 14 staff and four of them are apprentices, one in each department. If you’re prepared to invest your time in apprentices, the rewards are huge. They don’t just generate more income, they become part of the team, with younger, fresher eyes and ears for us to learn from. It’s very satisfying to watch them grow over the time they’re with us.

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